THE BOAR’S HEAD – TERMS & CONDITIONS

Contact Details.

The Boar’s Head is owned and operated by the Ripley Castle Estate. Our details are:

The Boar’s Head, Ripley, Harrogate, North Yorkshire, HG3 3AY. Tel 01423 771888,

email reservations@boarsheadripley.co.uk.

Data Protection

Ripley Castle Estate and The Boar’s Head comply with the terms of the Data Protection Act and any data you provide will be held securely. We do not share/sell customer data to third parties.

All reservations are confirmed in writing. Unless alternative arrangements have been agreed, we will hold your room until 23:59 on the date of arrival. You can guarantee your reservation by providing payment via credit / debit card at the time of booking.

Group Bookings.

Any reservation consisting of more than 8 bedrooms will be considered a group booking.

The Tariff will be agreed at the time of booking and full payment will be taken for each room, once a group booking has been accepted, it will remain a group booking until the departure date regardless of how many rooms actually stay.

One person will be nominated as the group leader/host and that person will be the sole point of contact between the Boar’s Head and the group, any amendments to the booking will be made through this person by email or in written form.  All payments and refunds must be made by this person

A list of guest’s names must be provided no later than 14 days prior to arrival.

In the event you need to cancel a room from a group booking the following refunds will be given.

Any room cancelled within:

7 days of arrival will be non-refundable.

15-29 days of arrival will result in a 50% refund.

30-60 days of arrival will result in a 90% refund.

A full refund will be offered if the room is cancelled with more than 60 days’ notice.

The date can be changed with no charge on one occasion as long as it is with more than 30 days notice.

Advanced purchases or special rate / offers.

Advanced purchases will be none refundable, and payment will be taken at the time of booking. These purchases can be moved to future dates if done within 7-day period. Dates will be offered subject to availability and can only be moved once unless otherwise agreed by the Hotel Manager.

Cancellations  (Individual bookings).

Unless otherwise stated on your confirmation correspondence, a refund will be made for any cancellation received more than seven days prior to the date your booking was due to commence.

Room Rates.

Room rates are quoted in pounds sterling and are per room per night. The room rate is inclusive of VAT at the current rate. The rate will pertain to your stay is the rate stated on your written confirmation.

Arrival and Departure.

Unless otherwise confirmed in writing, your room will be available from 1400hrs on the date of your arrival, and your room must be vacated by 10.30am on the date of departure. Failure to vacate your room on time may incur additional charges, at the Management’s discretion.

No Smoking Policy

In accordance with UK law, smoking is not permitted in any part of the Boar’s Head premises. Smoking is permitted in the Beer Garden and on the market square outside but please place your cigarette butts in the receptacles provided. Any guest found smoking on the premises will be asked to extinguish their cigarette immediately. Failure to comply will result in the guest being asked to leave the premises. Guests who are found to have smoked in their bedrooms will be charged an additional £50 to cover the costs of cleaning and deodorizing the room.

Damages.

The Ripley Castle Estate will seek reasonable compensation from any guest where loss or damage is found to have been caused to the Estate’s property by the client or guests of the client. This may include an additional charge for cleaning, repairs, replacement or loss of items from the Boar’s Head and may be charged to the guest’s card on or after departure (in instances where the loss or damage has not been declared by the guest prior to departure.)

Personal Liability.

The Ripley Castle Estate makes a huge effort to ensure the safety of all of its guests and visitors. People visiting The Boar’s Head do so at their own risk and on the strict understanding neither the estate nor its employees nor its agents accept any liability for:

  1. a) Death or personal injury save where the death or personal injury arises from the negligence and / or breach of duty of the estate or its employees, acting in the course of their employment.
  2. b) Damage to or loss of property incurred on site howsoever caused except in circumstances of negligence and / or breach of duty of the estate or its employees acting in the course of their employment. Clients are strongly advised to ensure all items of value, and all firearms, are secured in the Boar’s Head’s safe when not personally supervised by the client. If you are planning to bring any item worth more than £10k or several items worth a total of more than £50k to the hotel you must contact the hotel in advance so the appropriate insurance and security arrangements can be made.

Bookings via the Internet

You should be aware when you order goods and services via the internet as part of this contract, you are entering into a legally binding contract. We provide a secure booking page on the internet for payments via the internet.

VAT

The Ripley Castle Estate is registered for VAT, no 343-4300-92.

Complaints.

If our product or service dissatisfies you in any way, please tell us immediately so we can rectify it, and you can enjoy the rest of your stay with us. We welcome constructive customer feedback: it helps us to improve the service that we are offering, and we would really like to know immediately if something isn’t right. If you don’t mention it at the time, the fault may not be spotted or rectified and other guests may experience the same problem – that’s the last thing we want!

If you have any cause for complaint, please raise the matter prior to your departure. By doing so you will help us to rectify the problem, and, if deemed appropriate, make the appropriate recompense. We want every guest to leave The Boar’s Head satisfied we have done everything we can to make their stay at the inn enjoyable.

Complaints following your stay can be sent to The Boar’s Head, Ripley, Harrogate, North Yorkshire HG3 3AY, or by email to reservations@boarsheadripley.co.uk. We will acknowledge receipt of your complaint by return and immediately commence an investigation into the matters raised.

We will endeavour to respond to your complaint within 48 hours: the only time it may take longer than this would be when the relevant staff are off duty, and we cannot contact them at that time. In all instances, we will make every effort to respond as swiftly as we can.